Support

Email [email protected] from the address linked to your DEDAO account. Include your device model, app or browser version, an approximate time, and a screenshot when relevant. Never send your password or full payment details.

Credits purchased in the iPhone app use Apple In-App Purchase. Apple handles the charge and any cash refund. Use Apple's Report a Problem service for a refund request.

If a technical failure prevents a reading from being generated, the credit is returned to your DEDAO account automatically. If the balance does not update, contact us with the approximate purchase time; do not send card or bank information.

Website purchases are processed by PayPal. For a website payment, duplicate charge, or unused-credit refund question, contact us from the email address linked to your account and include the approximate purchase date.

In the iPhone app, open the Account tab, tap the account-management button in the profile card, and choose Delete account. The app explains what will be deleted before you confirm.

You can also email [email protected] to request access, correction, export, or deletion of your data.

For a missing, truncated, duplicated, or unreadable reading, send the reading date and topic together with a screenshot. Do not include another person's birth details unless you have their permission.